Shopify Support Guide: When to Get Expert Help

Running a Shopify store can be rewarding, but knowing where to get the right support when issues arise is essential. Shopify offers robust support, but certain situations may require external expertise.

Here’s a breakdown of what Shopify Support covers and when you might need additional help.

1. Technical Troubleshooting
Shopify covers: Bug fixes, broken features, basic store functionality.
You might need more: For custom features or integrations that require deeper troubleshooting, external developers can provide tailored solutions.

2. App and Integration Setup
Shopify covers: Installing apps and configuring them to work with your store.
You might need more: Custom integrations with external systems like CRMs or ERPs often require expert guidance for seamless functionality.

3. Payment and Shipping Configuration
Shopify covers: Setting up payment gateways and connecting standard shipping providers.
You might need more: Custom shipping solutions or specialized payment methods may require external partners to align with your business needs.

4. Store Performance and Speed
Shopify covers: General advice on improving store speed and efficiency.
You might need more: Advanced performance audits and optimizations can ensure your store performs well, even during high traffic periods.

5. Custom Design and Scaling
Shopify covers: Basic design customization and scaling advice.
You might need more: For unique branding or large-scale growth, external experts can offer advanced customization to help your store scale effectively.

Why External Expertise Matters
Shopify Support is great for daily issues, but for custom development or advanced solutions, third-party experts can take your store to the next level.